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Customer Service

  • Shipping & Delivery

    We use the most reliable and safest shipping services to ship out your order. Once your order has been placed, it will be shipped out the next business day. Flat shipping rate of $199.00 for the lower 48 states, to a BUSINESS address. Additional fee of $50.00 for residential deliveries and additional fee of $50.00 for liftgate. Please call us at (703) 870-7412 for shipping rates to Hawaii and Alaska.

    We also ship worldwide. Please contact us for a shipping quote.

    Once you receive your item, please do not sign the release papers from the transport company until you have properly inspected the goods and made sure nothing is damaged by the shipping company. If there is any noticeable sign of damage on the product, please note it down on the waybill before signing it at the bottom. If you do not make a note of this on the waybill, VA JDM Motors will NOT be held responsible for any damages during shipment.

    We only ship to your verified/confirmed Paypal address.

  • Privacy & Security

    We use state of the art technology to keep our online store secure and easy to use for our customers.

    Every single transaction is monitored live to ensure our customers financial security. With our standard transaction tools that are offered on our website such as account creation, order status, modifying billing information and shipping address will make it easier to navigate our website.

  • Returns & Replacements

    Contact us for an RMA (Return Merchandise Authorization) number. Returns without a RMA # will not be accepted.

    Return the product to us with the original packaging and a copy of the original receipt to the address given to you by the customer service representative. We will usually give you the address to the warehouse nearest you.

    Any returns arriving to our warehouse without a RMA number will be refused. Also, include the invoice with your returned package.

    The customer is responsible for all the shipping charges for the returned item or items.

    20% handling and re-stocking fees will apply on all returns.

  • Ordering

    Once an order has been placed, and the transaction completed it will be packaged and shipped out the next business day. A tracking number will be e-mailed when the item or items has been picked up by the shipping company. Upon delivery of the item, customers must inspect it and make sure there are no damages to the item by the shipping company. If there are damages, please make a note of it on the waybill.

  • Payment, Pricing & Promotions

    VA JDM Motors, LLC accepts the following types of payments:

    • Major Credit Cards (Visa, Mastercard, and American Express)
    • Paypal
    • Wire Transfer
    • Money Order
  • Warranty

    A. GENERAL ENGINE INFORMATION
    B. WARRANTY INFORMATION
    C. DISCLAIMER
    D. SMOG & EMISSIONS
    E. DEFECTIVE ENGINE CLAIM PROCEDURE

    A. GENERAL ENGINE INFORMATION
    VA JDM Motors, LLC. provides its customers with used imported Japanese engines with low mileage. External parts of the engines such as belts, hoses, seals, gaskets, and plastic covers are sometimes damaged during shipping and can be replaced by the customer’s mechanic using parts from the designated vehicle. Cosmetic damages such as scratches on valve cover are normal on used engines and do not reflect upon performance of said engine. In addition, replaceable parts such as sensors, exhaust pipes, and air intake boxes may be missing if they are broken or damaged. VA JDM Motors, LLC. is not responsible for these parts as the warranty only covers internal parts, which would prevent the engine/transmission from operating correctly.

    B. WARRANTY INFORMATION
    Any non-performance engine purchased from VA JDM Motors, LLC. includes a 90-day warranty starting on the date shown on invoice. Any performance engines (i.e. turbocharged, supercharged, KL31, VTEC VVTI VVL MIVEC, etc.) includes a 30-day start-up warranty also starting on the date shown on invoice. ALL ROTARY ENGINES ARE NOT UNDER WARRANTY. Engines and transmissions must be installed between the warranty periods. Performance transmissions are covered by a 30-day start up warranty against defective internals only. Non-performance transmissions are covered by a 30-day unlimited mileage warranty against defective internals only. The warranty covers only internal parts of the engine block and head(s) as well as transmission, and does not include exterior engine/transmission and related parts such as clutches, flywheels, flex plates, distributors, coil packs, igniters, alternators, a/c pumps, power steering pumps oil/water pumps, solenoids, sensors, valve covers, oil pans, manifolds, fuel system, turbo/superchargers, and torque converters. In the event of a defective engine block, head, or transmission, VA JDM Motors, LLC. will be responsible to either replace or fix the defective part only, at its discretion.

    C. DISCLAIMER
    VA JDM Motors, LLC. is not responsible for installation or improper use of any engine transmission sold to a client; therefore the following parts and circumstances are not covered by our warranty:

    1. Professional installation is required. We do not provide technical support for installations and do highly recommend if you are not familiar with the swap to please consult with a professional mechanic. If certified mechanic does not install the engine/transmission, warranty is void.
    2. All external parts of an engine such as axles, power steering, oil/water & a/c pumps, intake & exhaust manifolds, carburetors, distributors, coil packs, igniters, valve cover(s), oil pan, alternators, starters, emission control devices, thermostats, belts, hoses, clutches, flywheels, pulleys, wiring, computers (ECU), transmissions, turbo/supercharger units, fuel systems, gaskets, seals, sensors, solenoids, and any plastic trim pieces.
    3. All body parts, interior parts, wheels, & suspension are not under warranty. These parts are always sold "as is".
    4. The loss of engine, if the engine is redlined or competitively raced voids warranty.
    5. Customer must perform oil system overhaul procedure. (Flush oil system & change oil pump). The loss of engine as a result of insufficient amount of oil in the engine or lack of oil pressure will void warranty.
    6. Any labor for installation or removal of any defective part of an engine/transmission is not covered under warranty.
    7. Customers must perform Timing overhaul. (Timing belt/chain/tensioner). Any damage to the engine due to improper installation will void warranty.
    8. Swapping or removal of cylinder head(s)/crank/rods/pistons/cam(s)/gears & removal of transmission casing voids warranty.
    9. Loss caused by modification or forced induction (Nitrous/Alcohol Injection/Turbo/Supercharger & Aftermarket ECU upgrades) for which the engine was not designed will void warranty.
    10. Customer must perform cooling system overhaul. Loss caused by overheating of the engine, unless overheating is the direct result of the failure of an internal part of the engine.
    11. Any tune-ups and adjustments in belts, hoses, filters, emission control devices, sparkplugs, etc are not covered under warranty.
    12. Decrease in performance of any covered part due to normal wear and tear, unless actual breakdown occurs. VA JDM Motors, LLC. will not be held responsible if the engine purchased does not fit into the designated vehicle. Before purchasing the engine/transmission, the customer must verify that the engine will fit into said vehicle. We will not be held responsible if incorrect engine is purchased.

    D. SMOG & EMISSIONS
    VA JDM Motors, LLC. will NOT be held responsible for the failure of emissions or smog test. Please verify with your local authorities if the engine passes smog and emissions regulations in your state.

    E. DEFECTIVE ENGINE CLAIM PROCEDURE
    In the unlikely event of a Head/Block/Transmission being defective, we will require the following to be emailed or faxed only to us:

    1. VA JDM Motors, LLC. will require a detailed written description (work order) along with pictures of the described defective part from a Certified Mechanic ONLY.
    2. A copy of the Mechanic's certification along with his/her contact information must be provided. VA JDM Motors, LLC. will contact the Certified Mechanic to ensure that the documents are legitimate. The Certified Mechanic may not be the individual who bought the engine from VA JDM Motors, LLC. You may fax the required paperwork to +1 (703) 870-7412 ATTN: Claims or email to info@vajdmmotors.com.
    3. If you have any questions or concern regarding this warranty or any other type of questions, please feel free to contact us via email at info@vajdmmotors.com or via telephone at (703) 870-7412. VA JDM Motors, LLC. reserves the right to change or modify this warranty at anytime.

  • Updating Account Information

    Please call or email us on updating your account information.